I am the lecturer of the module Operations Management for the Masters of Business Administration(MBA) study at the Hogeschool van Amsterdam(University). I find this an excellent book,describing all the various aspects of Operations, varying from Production oriented to Service oriented companies, covering the whole spectrum of Operations in Business. The visual aids by way of diagrams and photo’s makes it easier for students to identify with the key challenges that Operations managers face. I would recommend this book to any Operational manager who wants to top up their theoretical skills, and for academics who wants to get a view of the world of operations.
Gideon Potgieter MBA
Accredited Associates of the Institute for Independent Business