What do you need to do in exchange for a refund or refund?
+ Package the product you receive.
+ Send it to us at: 7505 NE Ambassador Pl, C/O SCL-MTRX, Portland, OR 97220.
—- Recipient name: [email protected] Return
+ Send 01 email to us in the mailbox: 7505 NE Ambassador Pl, C/O SCL-MTRX, Portland, OR 97220 With the subject “Request exchange or refund” and content is describe the problem of the product.
+ If it’s a digital product: Send us your order code to the mailbox: [email protected] Please use email when making purchases.
When will you be exchanging or refunding?
We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
+ You receive an incorrect item
+ Your order is not in the correct description
+ Your order contains damaged product(s)
+ Your order has a printing mistake
+ Part of your order is missing from the package
Timeframe in which EbooksTotal.com accept returns?
Returns must be shipped back to us within 30 days from the date you your package is delivered.
Digital products: you can get a refund for 3 – 7 days depending on the payment method you use when buying
Who Is Responsible for Return product?
Vitalebook.club will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer.
When will you receive your refund?
Once we receive the return product please allow 6-10 days business to process for you.
All returns product will be processed through our inspection department for approval/rejection.
If you are approved for a refund please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
Email: [email protected]
Address: 7505 NE Ambassador Pl, C/O SCL-MTRX, Portland, OR 97220